November, 2020

*Important Notice About Operation Fuel:

Operation Fuel has been helping the community for over 40 years and the program issues grants of up to $500 per eligible residence to offset costs of heating. You can help support the community by adding – a – dollar to your monthly utility bill, or by donating directly.

To see what’s available in your town visit the Operation Fuel “Fuel Bank Finder” or call our office.

*Update from our office regarding Covid-19 measures:

With the current situation, we want to keep you updated with any relevant information and assure our customers we’re following recommendations from the state of Connecticut, the CDC, and others to keep everyone as healthy as possible.

Please consider our expectations for Social Distancing, as we would like to protect you, your neighbor, and our employees from any unnecessary risks.

Homeowners:

1. Please give our fuel drivers ample space when making a delivery.
2. Please give us a few days to mail your delivery ticket receipt back to you.
3. Please let service technicians into home and greet without contact, including handshakes, fist or elbow bumps.
4. Please schedule service calls with Social Distancing in mind, which includes cellar access availability and direct route to service area.
5. Payments:  Please mail or call in your payment during normal business hours.  If necessary, you can schedule a time to drop your payment off in the office.

What We’re Doing:

1. Limiting office visits from customers, unless scheduled via phone.
2. Mailing delivery tickets to avoid contact with home surfaces.
3. Encouraging employees to practice Social Distancing at home, in public, and at work.
4. Implementing policies for delivery drivers and service personnel to wear gloves from entry to exit of your residence.
5. Requiring any sick, or potentially contagious staff stay away for a minimum of 14 days.

We’ll continue to do our part in keeping home systems fully operational for our community.  If you have any concerns about payments due, availability for service, or anything at all, please do not hesitate to call our office.  Thank you for understanding and working together to navigate the current situation.

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