March 26, 2020

Dear Community, Customers, Friends, and Neighbors,

With the current situation, it’s important to know Maus and Son, Inc. is here, and will be here, to service your residential plumbing, heating, and fuel delivery needs.  In these unparalleled times, we’re following guidelines from the state of Connecticut, the CDC, and WHO.  Therefore, as of Monday, March 23, we’ll be adjusting our service routine further and limiting our services to Emergency Service and Fuel Delivery Service.   Emergency Service requests should be directed to our regular phone number, 860.873.8454.

In the event you do need emergency service, or you’re receiving a fuel delivery, please consider our expectations for Social Distancing, as we would like to protect you, your neighbor, and our employees from any unnecessary risks.

Homeowners:

1. Please give our fuel drivers ample space when making a delivery.
2. Please give us a few days to mail your delivery ticket receipt back to you.
3. Please let service technicians into home and greet without contact, including handshakes, fist or elbow bumps.
4. Please schedule service calls with Social Distancing in mind, which includes cellar access availability and direct route to service area.
5. Payments:  Please mail or call in your payment during normal business hours.  If necessary, you can schedule a time to drop your payment off in the office.

What We’re Doing:

1. Limiting office visits from customers, unless scheduled via phone.
2. Mailing delivery tickets to avoid contact with home surfaces.
3. Encouraging employees to practice Social Distancing at home, in public, and at work.
4. Implementing policies for delivery drivers and service personnel to wear gloves from entry to exit of your residence.
5. Requiring any sick, or potentially contagious staff stay away for a minimum of 14 days.

We’ll continue to do our part in keeping home systems fully operational for our community.  If you have any concerns about payments due, availability for service, or anything at all, please do not hesitate to call our office.  Thank you for understanding and working together to navigate the current situation.

Sincerely,

Michael Maus

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